Artie's Express

Within One Year, Artie’s Express Became a Leading Dining Experience

Fast food is consumed by nearly 84,000,000 adults every day, according to a recent study. Over a third of Americans eat quick-dining every day, regardless of their preference or convenience. While we tend to think of quick-dining establishments as consumers, we sometimes overlook their business and operational aspects.

Fast food is booming.  In the US alone, there are more than 180,000 fast food outlets (Source), and some analysts expect that number to rise. Fast food competition increases as demand increases. Your restaurant needs a clear vision and a track record of delivering on that vision in this competitive environment. Passion and drive are essential ingredients. Making your customers happy and providing them with a good experience is essential to staying in business. Another key ingredient is true dedication. Many obstacles must be overcome in order to run a fast food restaurant. In order to stay in business long term, you’ll need to bounce back from setbacks and keep moving forward.

Menu Items from Artie's Express

Menu items from Artie’s Express

Diversity in Quick Dining

A fast food restaurant might bring to mind golden arches, french fries, or even taco runs after hours. It is important to note, however, that not all quick dining restaurants are the same. Some well-known fast-food restaurants are owned by hardworking, family-oriented owners who are anything but corporate stereotypes. 

Artie’s Express opened in Yerevan, Armenia in 2009 as a Mediterranean-American fast-food restaurant. This restaurant is located in the Glendale Galleria’s food court and is popular with both locals and tourists. The restaurant offers shawarmas, fried chicken, and naturally made fruit drinks. Artie’s Express’ first US location opened in September of 2021, but the company is already planning to open four more in early 2023 due to its success.  Artie’s Express owner Artavazd Galstyan says their process is formulaic, but dedication and quality make all the difference.

Customer Feedback: Why It’s Important

In Arties Express, owner Artavazd Galstyan says, “We succeed by serving high-quality food and keeping our customers 100% satisfied.”.

Artavazd places a high priority on customer feedback. Customer feedback and consideration are integral parts of serving high-quality meals. Their commitment to quality and customer service has led them to rapid popularity and success in such a short time.

According to one review, “Arties Express is one of the best restaurants I’ve ever eaten at.”. I get fresh chicken that is not fried since I am a Type 2 diabetic. It was their pleasure to make me a special plate of only chicken with a side of sauce. It was delicious, and I will definitely return. Their workers are generous and will go out of their way to satisfy their customers. To all those that want to eat healthily, definitely go for the fresh chicken. It is juicy and full of flavor. I can’t wait to come again!”

 Another says: ​​” Very lovely restaurant and tasty food. I would recommend this to my family and friends. Thank you for being so kind, and you will for sure see me here again.” 

Arties Express is doing something right, and their reviews show that customers enjoy both the food and the service. Artie’s Express’ dedication to quality and customer satisfaction results in satisfied customers. Arties Express has been successful by applying customer feedback to everything they do.


The success of Artie’s Express demonstrates that small businesses can thrive while remaining unique

What can small businesses learn from this humble express dining business in Glendale, California? There’s something different about Artie’s Express compared to other fast food restaurants. Their dedication to their customers is far from rushed, despite their rapid success. According to Galstyan, he reads every review, regardless of what people have to say about their dining experiences.