What to Look for in a Commercial General Contractor

Hiring the right commercial general contractor can make or break your construction project. Whether you’re building a new office, remodeling a restaurant, or upgrading a school, the contractor you choose will directly impact the success of your venture. But how do you decide who’s the right fit? Here’s what you should know before making your decision. 

Proven Experience in Commercial Projects 

One of the first things to look for in a commercial general contractor is their experience with projects similar to yours. A contractor who has successfully completed similar builds will have a better understanding of the unique challenges associated with your industry. 

For instance, a contractor experienced with school construction will know how to design with safety and durability in mind, while someone experienced in food-service projects will be familiar with the regulations and layouts required for a restaurant. Companies like Arnell-West, for example, showcase a diverse portfolio, including schools like North Ogden Elementary and restaurants like Chili’s in West Valley City. 

Licensing, Insurance, and Certifications 

Hiring a qualified contractor begins with verifying their credentials. A reputable commercial contractor should have a state-issued license, liability insurance, and worker’s compensation insurance. These are non-negotiable. Licensing ensures the contractor meets local regulations, while insurance protects you in case of accidents or damages during construction. 

Certifications, such as LEED (Leadership in Energy and Environmental Design) or OSHA (Occupational Safety and Health Administration) certifications, are added bonuses as they indicate a commitment to sustainability and workplace safety. 

Checklist for Verification 

• Verify the contractor’s state license number. 
• Ask for proof of insurance coverage. 
• Request information on certifications or specialized training. 

Strong Communication and Project Management Skills 

Successful projects require clear communication and strong project management. A skilled contractor should provide regular updates, anticipate issues, and collaborate effectively with architects, engineers, and subcontractors. Look for someone who responds promptly, coordinates well with their team, and can share examples of detailed project schedules.

Timeliness is equally critical. Delays can cost your business time and money, so choose a contractor with a proven track record of meeting deadlines. Check reviews, request a timeline upfront, and ensure the contract includes penalties for avoidable delays.

How to Assess Communication Skills 

• Observe how promptly they respond to your messages or inquiries. 
• Discuss how they coordinate with team members and subcontractors. 
• Request examples of detailed project schedules they’ve created for past clients. 

Transparent Pricing and Estimates 

Cost overruns are an entrepreneur’s nightmare, so it’s essential to work with a contractor known for accurate and fair pricing. A good contractor will provide a detailed breakdown of costs and explain how unexpected changes might affect your budget. 

Steer clear of contractors who offer significantly lower bids than their competitors. Too-good-to-be-true pricing could mean hidden fees or a lack of quality materials. 

A Reliable Network of Subcontractors 

General contractors rarely tackle projects alone. Subcontractors often handle specific jobs like plumbing, electrical wiring, flooring, or even post-construction cleanup. For this reason, a contractor’s network of subcontractors is critical to their success. 

Ask questions about who they partner with and how they manage these teams. A contractor with a history of working with skilled, reliable subcontractors will reduce the risk of delays or subpar work. 

Questions to Ask Your Contractor 

• Who are your preferred subcontractors? 
• How long have you worked with them? 
• How do you ensure their work meets quality standards? 

Experience in Navigating Local Regulations 

Commercial construction projects require adherence to a variety of local building codes and regulations. From zoning permits to safety standards, navigating these can become tricky if your contractor lacks the necessary expertise. 

Seek a contractor with experience in your area. Their familiarity with local authorities, codes, and processes can help avoid unnecessary delays or compliance issues. 

Built-In Focus on Quality 

At the heart of every successful project is quality. Whether it’s the materials used or the craftsmanship, attention to detail matters. Look for a contractor who emphasizes quality—from the foundation to the finish. 

Check their portfolio for evidence of high-quality work and see if they offer warranties to back their promises.

What to Look for in Quality Assurance 

• Do they use reputable suppliers for materials? 
• What warranties or guarantees do they offer on labor and materials? 
• Can you tour any of their completed projects? 

Choosing the Right Contractor 

Selecting the right commercial general contractor is about more than picking the lowest bid. It’s about finding a trusted partner who shares your vision, understands your needs, and delivers exceptional results on time and within budget. 

If you’re ready to bring your commercial project to life, choosing a contractor like Arnell-West, with years of proven excellence, could be the key to success. Check out their portfolio of commercial remodels today.